Offsite Help: Why You Should Consider Outsourcing IT Support Services

20th May 2019

Running a small business can be challenging, especially if you have lots of overhead and costs like a fair amount of other small businesses. You might find that although you want to grow your company, it’s hard to when you don’t have as many funds as you’d like.

Something you can consider as a cost-effective solution is outsourcing IT support services. When you don’t have an in-house IT support team, you can improve business. We’ll show you how.

Your Clients Will Get Help 24/7

Regular IT teams will work at your office from 9:00 am until 5:00 pm. While you can pay these teams extra to be on-call after hours, they still need to go to bed sometime. This leaves your support lines unmanned, which can lead to customer frustration and alienation.

With outsourced IT support services, you’ll get a global team that’ll be awake when it’s after hours, and late night/early mornings for you. That way, your customers will get help whenever they need it, even if it’s 3:00 am. This can be a unique selling proposition (USP) you have that sets you apart from your competition.

You Can Save on Office Space

When you hire an in-house IT support team, you need to dedicate office space for them to work in. In a small business, this can quickly become cramped, and much-needed space will be taken up by the team, no matter how small it is.

By outsourcing your IT support services, you free up room in your physical office, which you can allocate to services and teams that absolutely have to be in-house, such as customer-facing roles.

When you work with a reputable IT support company, such as Softlink Solutions, you don’t have to worry about a gap in quality support between outsourced and in-house services. They’ll have the training and experience to handle everything as well as in-person teams, without the need to be in the same physical space as you. 

Get Better Workplace Productivity

In small businesses, roles are as clearly defined and responsibilities from one role may bleed into another. Everyone helps one another since if an area is lacking, it can cause the business to fail as a whole.

This means that IT responsibilities may be diffused to people from all departments, especially if you don’t have many employees. But while this may alleviate stress from the IT department, it can cause your employees to lose focus on their assigned roles.

When you have outsourced IT support services, you take those extra responsibilities off of your employees and give them back the ability to fully focus on their jobs. As a result, you’ll see a dramatic rise in productivity.

Get the Best in Technology

You probably don’t have a background in IT, so chances are, the technology you’re using in your office isn’t the absolute best. Or maybe you do know a few things about IT, but don’t have the budget to splurge for the best in technology.

This isn’t any of your worries when you go with an outsourced IT support team. They’ll have the best equipment to handle your IT issues. Plus, they’re experts in the field, which means they’ll be better equipped to advise you on which new technologies you should invest in.

You’ll Always Be Compliant with Regulations

It can be hard to keep up with regulations, especially when they’re constantly changing. For instance, there was the GDPR just a few years back, and many people were confused and felt trepidation towards it. Outsourced IT support services can take that anxiety away from you.

When you have experts in the field handle your IT issues, you can rest assured that your customer data is protected and that you’re always compliant with laws and regulations.

Your Company Will Be More Secure

Your outsourced IT support service team will also be in charge of your company’s cybersecurity. You won’t have to worry about out-of-date firewalls or credit card numbers being leaked.

A professional IT team will handle all aspects of digital defenses to ensure no data breaches occur.

You Don’t Have Sole Responsibility for Your Data

This may sound like a bad thing at first. Yes, you should always have complete control over your data, but with a reliable third party shouldering part of the responsibility, it’ll be a load off of you.

Again, these are people who are experts in their field, which means they’ll know how to handle issues that arise, both technical and legal. This will let your business become more agile and help it grow faster and more smoothly.

You Can Truly Focus on Running Your Business

Remember how we said that responsibilities from different departments might bleed into one another? This is true even for the owner of the company.

You might have found yourself being the makeshift IT support person. In trying to handle these technical issues, not only are you not dealing with them as efficiently as a professional might, but you’re also losing focus from running your business as a whole.

Having a dedicated team that handles all IT issues frees up your time so you can pay more attention to the logistics and other aspects of your business.

Consider Outsourcing Your IT Support Services

It may seem daunting to outsource something as important as IT, but the fact of the matter is, it’s beneficial for your company. Not only can it help you make better use of your limited office space, but it can also improve productivity and ensure you’re always compliant with ever-changing data laws and regulations.

By investing in outsourced IT support services, you’ll grow your business and set yourself up for success in the long run.

Need some more tips for running your small business? Then read this blog article on data security.

Corey is an all round tech guru who has worked at some major blue chip companies. He started Poweronemedia to share his views and knowledge with the rest of the blogging world.