Your delivery services can play an important part in your business’s success. Consumers are placing more importance on delivery services and one bad experience could affect customer loyalty and your business’s reputation, especially if the experience is shared on social media.
54% of millennials said that poor customer service stopped them from doing business with a company, and this was a sentiment shared by Gen Xers and baby boomers, with 50% and 52% respectively.
So, how can you get the best out of your delivery services to benefit your business?
Drop Off and Collections
You want to make life easier for your customer so they see the benefits of using your services. A business owner is likely be attracted to a delivery service that offers collections and drop offs – so they can have their parcels collected directly from their door or there is a convenient drop off point for them. Using these services, like the one offered by Hermes when you use My Parcel Delivery, means that businesses can work their deliveries around their busy schedules.
If you have a working day full of meetings, or you work unusual hours, a drop off point or pre-arranged collection service could help you focus on other parts of your business as your deliveries will already be well-managed.
Same and Next Day Delivery
Buyers see their product delivery as a vital part of a business’s customer service. That means their expectations are high, and offering fast delivery services is a key way to attract customers.
With 19% of buyers saying that same day delivery is important, and 4% not even considering an item that can’t be delivered on the same day, businesses should think about expanding their delivery offer.
Having a range of delivery options at the checkout, including same day and next day delivery, can ensure that your business doesn’t lost out on any custom to your competitors.
Offering a tracked service for your deliveries can help your business improve your customer service.
For one, it can help you make your processes more efficient as you will be able to see where there are any potential delays in your delivery operations. Plus, it will limit the possibility of missing packages as you can track where they are in real time, as can your customer, so everyone is well-informed about the parcel’s whereabouts at all stages of the delivery.
When you’re looking at improving your business’s delivery services, remember that the customer is always key. You should make sure that your delivery process is as easy as possible for your customers, that you’re offering them several options for deliveries and there is full visibility with parcel tracking. These improved delivery services could help set you apart from the competition and make your services more attractive to customers.