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How does business VoIP work?

5th April 2016

Whether it is for business or use in the home, Voice over IP (VoIP) is a very simple technology.  Voice signals are converted into digital packets that are then transmitted over the Internet, just like any other piece of data. It does not matter whether you are calling a landline, or they are calling you, the voip providers uk service will encode and decode the signal as required.

At its most basic level VoIP is a simple point-to-point connection between two computers across the Internet. This is how Skype works, for example. You can plug a headset into a PC, notebook or tablet and use it as a VoIP endpoint.

But most businesses that intend to use VoIP for everyday calls, will want to use desktop VoIP phones. These simply connect to the Internet and run the basic software to enable calls to be made and received. Any user will be able to log into any VoIP handset, using their own identity and be available on their usual number with access to their own personal contact lists, speed dials and so on.

With most business-grade VoIP services, users can also log onto their VoIP account using their mobile phones, so all their calls can be routed across the Internet and calls to their VoIP number can be directed to their mobile. In this way, hosted VoIP services enable fixed and mobile integration for the business. This makes it easier to stay in touch and also helps to keep costs down.

Business voip reseller services also provide detailed information about both outgoing and incoming call, and their frequency, length and cost. Managers and administrators can analyse performance and ensure that resources are used to optimum use. It will also be possible to block numbers and to drive even greater efficiency and customer service by integrating VoIP with unified communications, CRM services and to enable more collaboration.

As it works over the Internet, all businesses have a ready-made platform on which they can run VoIP, so there is no need for any new hardware, aside from desktop VoIP phones or headsets if these are required. Business voip gives businesses a lot more freedom. It’s the future of telephony and something all businesses should embrace with enthusiasm.

Corey is an all round tech guru who has worked at some major blue chip companies. He started Poweronemedia to share his views and knowledge with the rest of the blogging world.